Transparency

Information about our landlord service can be found in the 'Your Housing Services' section of our Customer Support page.

You can also download a copy of our Customer Handbook, which includes loads of information about your home and tenancy, using the link below:

Customer Handbook

Information about your rights as a tenant can be found in the 'Your Housing Services' section of our Customer Support page.

Lots of information about your rent and service charges can be found in the 'Your Rent' section of our Customer Support page.

You can find the exact amount you’ll pay each week in the letter we sent you in April explaining your new rent and other charges. You can also visit our customer portal, MyAbri, to check your rent statement and manage your account.

Everything you need to know about repairs and maintenance can be found on our Repairs and Maintenance page.

This includes:

• Abri's repairs responsibilities
• what is considered an emergency repair
• your repairs responsibilities
• planned maintenance
• maintaining communal spaces and shared outside spaces
• how to make alterations to your home.

You can find everything you need to know about our complaints process on our Complaints page.

Our Executive Director of Operations, Ralph Facey, is responsible for compliance with consumer standards and Housing Ombudsman / complaints.

We're committed to keeping you safe in your home. There's a lot we do, and can support you with, to ensure your safety from gas safety to damp and mould.

Our Safety in Your Home page features a load of information about health and safety, including:

• Our responsibilities as your landlord
• How you can keep your home safe
• Damp & mould
• Gas safety
• Electrical safety
• Fire safety
• Plumbing
• Carbon monoxide
• Condensation
• What to do in an emergency

Our Estate Standard document sets out how we’ll look after the physical environment, including everything from carpets in communal areas, to trees and shrubs.

The guide provides easy to understand information including pictures of what different service levels looks like, and the level you can expect. If we’re not meeting these expected levels, we need you to let us know so we can make it right.

You can download a copy of our Estate Standards guide below:

Your Estate Standards

Our Chief Financial Officer, Caroline Moore, is responsible for compliance with health and safety standards.

All of our Annual Reports are published on our Performance page.

All of our Financial Statements are published on our Financial Statements page.

You can find data on a range of our key performance indicators (KPIs) on our Performance Scorecard page.

Our five-year corporate strategy, Achieving Together, was published in 2020 and sets out eight strategic priorities:

• Build more homes
• Invest more in our existing homes
• Get really good at customer service
• Create thriving communities
• Make all of our communities more inclusive
• Create a great place to work
• Manage our business to the highest standards
• Climate crisis: create a sustainable future

You can view our strategy in full via our Strategy & Vision page.

You can find out about our Senior Leadership team, including Board Members and Executive team, on our Board and Executive team page.

Lots of information about Abri's governance, including our legal and governance structures, can be found on our Governance page.

You can view and download copies of a range of our policies on our main Policies page.

Our most recent Gender Pay Gap report is available via our Performance page, or you can download a copy below.

Abri Gender Pay Gap report 2023

The Decent Homes Standard provides a definition of what a decent home is and applies to the social rented sector. You can find more information on the government's website here.

At the end of the financial year 2023/24, Abri's homes were 100% compliant to the Decent Homes Standard.

To ensure that we have accurate and up to date knowledge of our homes, we aim to carry out formal stock condition surveys of all our properties at least once every five years.  These physical property inspections are designed so that we understand the condition of the home and key fixtures and fittings within the home such as the bathroom, windows and the kitchen.  We also look for particular hazards that might be present (including damp and mould).  We employ specialist third parties to carry out these stock surveys, so that we get an expert, independent view.

In addition to our formal stock condition survey programme, many homes are visited more frequently by Abri colleagues (for example when carrying out a gas safety or electrical certification check, a repair or an upgrade to a feature such as a kitchen), all of which adds to our knowledge of our properties.

The intelligence that we gather this way helps us to plan our programme of investment in our homes better, maintain compliance with the Government’s Decent Homes Standard, ensure our customers are safe in their homes and match the right homes to the right people.  It is really important that we are able to undertake these surveys as planned, helping us improve our properties and maintain them at the highest levels of quality, safety and comfort as we can.

We are committed to building at least 10,000 new homes by 2030 and have a number of developments currently underway across the south of England. You can find out more about our development work on our Development page.

You can find information and case studies about our new homes on our Current Developments page.

You can also download a copy of our Development Portfolio for more information about our new homes.

Development Portfolio 2024