What’s happening on 1 October?
1 October is when the transfer of engagements is due to take place between Silva Homes and the Abri group. This is a legal process that will see Silva fully transfer into Abri and stop operating as a separate business.
I’m a customer of Silva Homes – what does this mean for me?
First of all, we want to reassure you that you won’t see any negative impact on the service you receive from us as your landlord. There’s nothing for you to do, but there are a few changes you need to be aware of, so you can keep managing your tenancy and know what you can expect from us as your landlord – you can read more about those below.
One important difference is that your landlord is now Abri – there’s no change to your tenancy or lease in any way, but you’ll notice on any documents or correspondence that the name of your landlord is now Abri.
I’m a customer of Abri – what does this mean for me?
There’s no change for existing Abri customers. We want to reassure you that you’ll also see no negative impact on the service you receive.
Why is this a good move?
Joining forces has created efficiency savings which we're investing in service improvements in the area where you live. We’ve been investing in your neighbourhoods as well as making improvements to the services you receive, based on what matters most to you.
Will I still be able to get in touch with you?
You’ll still be able to reach us through the methods you’re used to – and you’re actually able to do this quicker than ever before thanks to the investment that’s been made in improving the contact centre. But there are a few differences in how you’ll do this now:
- Our phone number is now 0300 123 1897 – we’ve been using this number for a few months but just in case you weren’t aware, please make a note of it
- Our email will still be enquiries@silvahomes.co.uk – this will change soon, but we’ll let you know more on that closer to the time
- You can now chat to us online over on www.my.silvahomes.co.uk
- The Silva social media accounts (like Facebook, X (formerly known as Twitter) and LinkedIn) will close, so give us a follow over at Abri to keep up to date with the latest news and content
What’s happening to the My Silva customer portal?
There’s some work to do in the background before we can close My Silva and invite you to join our My Abri customer portal instead. But it’s really important to us that you’re impacted as little as possible during this transition, so we’re keeping My Silva up and running so you can continue to manage your tenancy through there, like you usually do – it’ll just look a little different.
What will happen to the Silva brand?
From 1 October, the Silva brand will change to Abri. That means everything from the logos on the uniforms of our trade teams, to the vans they drive, and even down to the paper we send you letters on, it’ll all be in the Abri brand.
It might take a few weeks for us to change all of the Silva branding to Abri, so please bear with us. Remember, if you’re expecting a visit from one of our staff, it’s always vital that you verify the ID of the person at your door. During this period, they might be wearing a Silva or Abri uniform, but you’ll still be able to check their ID badge and if you’re unsure, give us a call.
When we first started exploring a partnership with Abri, it was really important that we weren’t just able to continue delivering services, but actually improve them too. Silva joining the Abri group brought efficiency savings that have allowed us to invest in the services we provide and the local communities we serve, and we’d like to reassure you that the rebranding exercise won’t impact this in any way.
How can I make a payment?
You can make a payment in the following ways:
- On the My Silva customer portal
- Giving us a call on 0300 123 1897
- Making a direct debit payment
- Using a payment card
How do I make a complaint?
To make a complaint, go tohttps://www.abri.co.uk/customer-support/services/complaints
Where can I find information about looking after my home?
You can find out more here: https://www.abri.co.uk/customer-support/your-home
What financial support is available to me?
Whether you're struggling to pay your rent, or need support to pay your bills, our team can help. Find out more:
https://www.abri.co.uk/customer-support/support
https://www.abri.co.uk/customer-support/support/tenancy-support
I’m interested in Shared Ownership, where can I find out more about this?
To find out more about Shared Ownership go to:
https://www.abri.co.uk/customer-support/leaseholders-and-shared-owners