We are Abri
Our mission is to create communities and empower lives. Places to grow and thrive; in partnership with the people that live in our homes. We’ve made a commitment to place our customers at the heart of our organisation.
Get involved
We’re strong believers in the fact that people usually know what’s best for them and their community.
We're currently working on a new resident involvement strategy to create new ways for customers to work with us.
We're committed to treating everyone with respect and bringing the best out of each and every one of us. Training opportunities will be made available to support involvement and you can find details of our commitment to equality, diversity and inclusion here.
Customer Charter
Our Customer Charter sets out the promises and services standards we have made. It explains how we listen to our customers, valuing all feedback and use it to deliver exceptional customer service.
We're currently working with our involved customers on creating a new Customer Charter, so watch this space.
We provide information on how we are performing here
Consultation
It is important that we consult with our customers when major decisions are being made. We'll consult with customers on any proposals that significantly affect our service offers and policies.
We're currently redesigning the way we consult with customers to make it easier for people to share their opinion. We'll update this page as soon as this work is complete.
You said, we did
Hearing from our customers is really important, it helps us to understand when we get things right and when we need to do more. We always take feedback seriously and on this page you’ll find some examples about how we have listened and acted on what you have told us. You said, we did – it’s simple really.
Scrutiny
The Resident Scrutiny Group reviews the services delivered by Abri
They make sure we’re doing everything we should be. This includes monitoring our performance and decision-making process. They also use their findings to make recommendations for improvements and to provide support where it’s needed. The group follow the progress of changes and improvements through regular follow up reviews.
The Scrutiny Group has both Abri residents and independent members. You can find out more about our members here.
There is a direct link between the Scrutiny Group and the Board
The work of the group is vital and to ensure this is recognised by the organisation, the Chair is a co-opted member of the Audit and Risk Committee. This ensures there is a direct link between the Board and the Scrutiny Group which this is further strengthened by an annual Co-Regulation event. This is when members of the Scrutiny Group are invited to meet with the Board and Executive Team and challenge them and hold them to account for the decisions made during that year.
We’re always on the look out for people who’d like to get involved
We are on the lookout for committed individuals who want to make a positive difference to the communities they live in, by getting involved and becoming a member of the Resident Scrutiny Group. We will provide you with the necessary equipment and training to enable you to be involved with this essential work from the comfort of your own home during these uncertain times and will ensure you receive a well structured induction to support your activities.
There has never been a more exciting and vital time to come on board and become a member of the Resident Scrutiny Group; we need YOU to help ensure our service delivery is the best it can be and work in partnership with the organisation to listen, act and make change.
Get in touch to join the Panel
Contact usWant to get involved?
We're committed to, and will provide, practical and/or financial support to customers who want to get involved.
- If you wish to form a resident's association for your local area, email CIAdmin@abri.co.uk
- If you would like some training to feel better equipped to get involved or scrutinise our services, email hello@abri.co.uk
- If you wish to exercise their Right to Manage email hello@abri.co.uk
- If you would like to access our community investment funding opportunities more information can be found here or you can email community.fund@abri.co.uk
Tpas membership
Tpas promote excellence in resident involvement and empowerment through training, advice and accreditation, covering more than 3 million homes. As Tpas members, we can access training for our residents and colleagues, learn from others, keep up to date with best practice, and work with likeminded social landlords to positively influence national policy.
Together with Tenants
We're working with other Housing Providers and the National Housing Federation on a sector-wide initiative focused on strengthening the relationship between housing association landlords and the people that live in their homes.
Abri are pleased to be ‘official adopters’, you can find more information on this initiative here Together with Tenants
