Your Home

Here you'll find out how we set your rent, how your service charge works and what to do if you're struggling to pay your rent.

Everything you need to know

We're committed to keeping you safe in your home. There's a lot we do, and can support you with, to ensure your safety from gas safety to damp and mould.

Find out more about safety in your home

Pet requests

If you're looking to add a furry (or feathery) friend to your family, all you need to do is contact us and we'll complete a pet request form.

When you make a request, you agree to take good care of your pet and keep them from causing any problems in your community.

You need to ask permission to keep most animals, including cats, dogs, rabbits, guinea pigs, snakes and birds.

Contact us to request permission to keep a pet

Home Alterations

If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to speak to us first.

Let us know what alterations you are looking to make and we will get back to you.

Contact us

If you're an existing Abri customer:

You can call us on 0300 123 1567

Or email us at hello@abri.co.uk

You can also speak to one of the team on our Live Chat over at myabri.co.uk

Complete a contact form

Login to myAbri

If you're a former Silva Homes customer*:

• Email us at hello@abri.co.uk
• For any complaint related queries, you can send us an email to customerrelations@abri.co.uk
• As of 03 February 2025, there is now just one number to use for the whole of Abri, please call 0300 123 1567. We stopped using the old Silva number on 04 November 2024, so please make sure you save our new number.
• You can message us and live chat on our customer portal, My Abri.
• Our south east regional office is still Western Peninsula, Western Road, Bracknell, Berkshire, RG12 1RF.

Complete a contact form