We are Abri -

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers.

Current Abri Customers

If you're an existing customer you can manage your account, including reporting repairs, viewing your statement and making a payment, using our MyAbri portal.

Visit MyAbri

Former Silva customers

As of Tuesday 1 October, Silva Homes has fully transferred into the Abri group. You can read more about how this change will impact you in our Frequently Asked Questions

Silva Homes FAQs

Searching for a new home?

If you're looking for new homes to buy or rent in the south, including through shared ownership, you can visit our Abri Homes site.

Visit Abri Homes

Customer support

Manage your home online

Login to the portal to book repairs, make payments and manage your account 24/7, 365 days a year.

Not registered for your online account yet? Don't worry, you can get online here.

You can download a 'How to' guide for the MyAbri portal here.

Log in to MyAbri

Leaseholders and Shared Owners

Everything you need to know

Leaseholders and Shared Owners

Support available

Tenancy support, employment, anti-social behaviour

Support available

Your home

Health and safety, rent, pet requests

Your home

Services

Housing services, complaints, repairs and maintenance

Services

Need to speak to us?

If you're an existing Abri customer:

You can call us on 0300 123 1 567

Or email us at hello@abri.co.uk

You can also speak to one of the team on our Live Chat over at myabri.co.uk

Complete a contact form

Login to myAbri

If you're a former Silva Homes customer*:

  • Email us at hello@abri.co.uk
  • For any complaint related queries, you can send us an email to customerrelations@abri.co.uk
  • As a reminder, our phone number was changed to 0300 123 1897 a few months ago. From 4 November our old number will no longer be in use so please make sure you save our new number.
  • You can message us and live chat on our customer portal, My Abri.
  • Our south east regional office is still Western Peninsula, Western Road, Bracknell, Berkshire, RG12 1RF.

Complete a contact form

Repairs and Maintenance

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Everything you need to know about repairs and maintenance, from what is considered an emergency repair, your repair responsibilities and how to make alterations to your home.

Repairs and maintenance

Keeping you safe in your home

The Chocolate Factory website

We're committed to keeping you safe in your home. There's a lot we do, and can support you with, to ensure your safety from gas safety to damp and mould.

Find out more about safety in your home

We're here to help

We've got loads of free support and advice for you, whether you're worried about finances, looking for a new job or need some help with your tenancy.

And of course, if you need to report a repair or have concerns about your home, you can contact us via the portal or at hello@abri.co.uk

Find out more

Bobby Tait with mobile community pantry customer

Make a compliment

If we've exceeded your expectations and would like to compliment the level of service received, we'd love to hear from you. We love sharing positive feedback with colleagues.

And we want to learn from positive customer experiences so that we can continually improve and deliver high standards of service and push for excellence.

As such, we'd love to hear from you if you have a compliment about the service you've received!

If you'd like to make a compliment, please get in touch via the contact form.

If you're comfortable sharing your compliment with others, you're also welcome to share it on Abri's Trustpilot Page.

Make a complaint

We understand that sometimes we may not get it quite right and if that happens, we will investigate what happened, listen, learn and take prompt action to put matters right.

We provide a simple, fair and consistent approach to all complaints and we use the learnings to drive service improvements across our business.

Make a complaint here